Extended RI Bridges Call Center Hours Please call 833-918-6603 Monday – Friday, 9 a.m. to 9 p.m. Saturday – Sunday 11 a.m. to 8 p.m.Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their data. Unfortunately, as the analysis of the data involved is still happening, call center staff will not be able to confirm whether a particular individual’s data is or is not included in the breach at this time.NOTE: The Call Center will be closed on Monday, January 20, for Martin Luther King Jr. Day.
State of Rhode Island Sends Official Letters to Individuals Impacted by RIBridges Data Breach Published on Friday, January 10, 2025 PROVIDENCE, RI — Governor Dan McKee announced that letters from the State of Rhode Island are being mailed today, January 10, 2025, to individuals impacted by the breach of the RIBridges database managed by Deloitte. The letters confirm that personal data belonging to the recipient or someone in their care was breached by cybercriminals. The letters will also provide directions on how to access five years of free credit monitoring through Experian using an activation code provided in the letters. The deadline to sign up for free credit monitoring online or via phone is April 30, 2025. The letters will have the State seal in the top left corner. We expect that it may take several days for this information to reach recipients. We know this remains a concerning situation for customers and we appreciate your patience while the letters are delivered. As a reminder, Deloitte is still reviewing the contents of all the breached files. It is likely that more individuals will be identified. If that proves to be the case, additional letters will be mailed once those names are identified. If you receive a letter and have questions about the data breach or how to sign up for free credit monitoring, you can call the RIBridges Data Breach Hotline at 833-918-6603 on Monday – Friday from 9 a.m. to 9 p.m. and Saturday – Sunday from 11 a.m. to 8 p.m. If you do not have an activation code because you did not receive a letter, the RIBridges Data Breach Hotline will not be able to enroll you in free credit monitoring or confirm you are impacted. View official copies of the letter: English Spanish Portuguese For the latest updates on the RIBridges data breach, including steps the public can take to protect their personal information from identity theft, visit CyberAlert.ri.gov.